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retention marketing services

Boost customer retention rates and increase lifetime value with an end-to-end retention marketing agency.

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Trusted by 400+ DTC brands
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your premier retention marketing agency

More emails ≠ Higher customer retention
It’s all about increasing customer lifetime value.
Which essentially comes down to:
1. Getting customers to spend more
2. Getting customers to come back more often
But it’s not as easy as it seems. You have to think about these:
And specific tactics to impact each.
You’re busy enough with the business.
60 day lifetime value graph
And specific tactics to impact each.
You’re busy enough with the business.

Expert Retention Marketing Services to Enhance Customer Loyalty

Stop trying to juggle it all on your own

Let No Limit Email help relieve you of that stress.

email
sms
direct email
pop-ups
quizzes
push notifications
transactional updates
community building
what we manage
design
flow build
copywriting
campaign management
a/b testing
reporting
get a free audit

Defining customer retention and its importance

With rising customer acquisition costs (CAC) on the front end…

Creeping supply chain costs on the back-end…

And inflation rates squeezing you from all around…

Increasing customer lifetime value is the only way to maintain healthy profit margins.

Having a solid retention strategy is more important than ever.

some of the tactics we deploy
Zero Party Data
Understand customer intent to personalize your message.
Subscription Conversion
When the time is right, upgrade them for recurring income.
Reviews Mining
Uncover customer pain points and their purchase drivers.
Paid Memberships
Introduce them to exclusive products and perks.
UGC Collection
Get social proof directly from customers, to find more like them.
Conversion Rate Optimization
Push insights back into ads and product pages for higher acquisition efficiency.
email design example on an iphone

90% of email marketing is done wrong

If you’re still relying on discounts just to get people to repurchase, you’re sacrificing too much precious $$$.

Here’s what you get when you partner with NLE:

Roadmap

Strategic insights based on your business’ goals.

Offer Strategy

Get compelling offers based on your profitability, inventory and acquisition needs.

Experimentation

Data-driven tests to optimize messaging, creative and offers at every stage of the customer journey.

Tracking & Analytics

Think of us like scientists. How do you think they research, analyze and draw conclusions? We do the same.

App Migration

What’s your tech stack? We’ve got an expert on our team who can manage that ;)

Ongoing Support

Many of our clients say working with us is like as if they’re our only client.

That’s our dedication to you.

We know the retention marketing ecosystem

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FAQ

What makes retention marketing different from acquisition marketing?

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Retention marketing focuses on nurturing existing customers to encourage repeat purchases and foster long-term loyalty.

It involves strategies like personalized communication, subscription and loyalty programs, and segmentation aimed at increasing customer lifetime value (CLV) of existing customers.

In contrast, acquisition marketing aims to attract new customers through campaigns such as demand generation/demand capture ads, influencer marketing and bottom of the funnel search ads.

While acquisition efforts focus on expanding the customer base, retention strategies emphasize building strong relationships with current customers to maximize their value over time.

What are the best practices in retention marketing?

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Personalization: Tailoring communications and offers based on customer preferences and behavior.

‍Customer Support: Providing excellent service and resolving issues promptly to enhance customer satisfaction.

‍Re-engagement Campaigns: Targeting inactive customers with compelling offers to encourage repeat purchases.

‍Feedback Collection: Soliciting and acting on customer feedback to improve products and services.

‍Omnichannel Approach: Using multiple channels like email, SMS, and social media to stay connected with customers.

By implementing these best practices, we can strengthen relationships with customers, reduce churn, and increase CLV for your ecommerce brand.

How do you measure success in customer retention?

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Success in customer retention is measured through several key metrics:

‍Retention Rate: The percentage of customers retained over a specific period.

‍Repeat Purchase Rate: How often customers make additional purchases.

‍Churn Rate: The percentage of customers who stop buying from your brand.

‍Customer Lifetime Value (CLV): The total revenue a customer generates throughout their relationship with your business.

‍Time Between Orders: How long it takes customers to make their next purchase.

‍Net Promoter Score (NPS): Measures customer loyalty and likelihood to recommend your brand to others.
Why choose us as your retention marketing agency?
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As your retention marketing agency, we specialize in leveraging email and SMS strategies to maximize customer lifetime value and foster long-term customer loyalty.

Our team combines expertise in data-driven insights, creative content, and advanced automation to deliver personalized campaigns that resonate with your audience. We prioritize compliance with regulations like GDPR and CAN-SPAM to protect your brand reputation and ensure ethical marketing practices.

With a proven track record of driving results for ecommerce brands, we are committed to delivering measurable ROI through strategic planning, continuous optimization, and transparent reporting.

Choose us to elevate your retention efforts and achieve sustainable growth in customer retention and profitability.

Ready to unlock predictable, profitable growth?

Get a free audit, PLUS a 30-minute consultation with our ecommerce experts.

No obligations, no strings attached.

Just pure value.

get a free audit