Depology is a skincare brand specializing in advanced, ingredient-focused products like serums and micro dart patches to target anti-aging and hydration.
Wanted to improve performance for their biggest sale event of the year.
Nov 2022 revenue: $892k
Percentage of total email revenue:: 60%
We saw an opportunity to build up more hype and a strong early bird list in tandem with SMS marketing.
1. Set up a 6-step framework that we use for product launches
2. Maximized deliverability pre-BFCM
3. Worked with Depology on promotional strategy and flow
4. Added direct mail to re-engage active customers who have not bought in the last 4 months
Nov Email Revenue: $1.7Mill
Percentage of Total Revenue From Email: 67%
Early Bird List Revenue: $253k
SMS Revenue: $107k
No Limit performed a holistic strategy to improve Depology Skincares November sales period through Email, SMS & Direct Email. We saw a 92% increase in email revenue compared to last years efforts.
Depology is a skincare brand specializing in advanced, ingredient-focused products like serums and micro dart patches to target anti-aging and hydration.
Lots of traffic was coming through, but people were not converting. Welcome flow conversion rate was only 0.61%.
We needed to do an overhaul, resulting in an increase in conversion rate to 1.14%.
Almost every campaign was promotional before working with NLE, which caused list fatigue and majority of their subscribers were unengaged.
1. Set up behavior-based automations in Klaviyo
2. Helped with new headphone product launch
3. Frequent A/B testing to understand what their audience responds to
4. Implemented a collection-specific pop up and a dedicated welcome flow to hyper-segment audience
Revenue per recipient before: $0.08
Revenue per recipient after: $0.10
Flows place order rate before: 0.48%
Flows place order rate after: 0.8%
Bounce rate: -14.26%
Spam rate: -40.56%
Unsubscribe rate: -21.32%
We found that they have distinctly different customer segments for their different collections - headphones vs powertech accessories. So we tailored the approach for both flows and campaigns, and saw phenomenal growth.
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